To achieve a fast and consistent way of handling defective returns,
Hanaro uses:
- RMA (Returns Material Authorization) procedure
- Personal care via email/phone
- Collection service
- Printable shipping documents
- Fast service: short turnaround time
- Shipment tracking service
The RMA procedure is part of Hanaro’s total internal quality program, which was set up to improve customer service.
RMA therefore is a process that reduces the turnaround time of service activities. This means that in order to speed up the handling of products, we apply strict rules on issuing, repair and return. These rules are notified as soon as an RMA is requested on RMA department. By following the procedure, your RMA will be cared swiftly.
Returns Material Authorization (RMA)
In order to achieve a fast and consistent way of handling Defective returns, Hanaro applies the so called RMA procedure. The RMA procedure is part of the total quality program within Hanaro, which has been set up to improve our customer service.
RMA therefore is a structural process that decreases the turn around time of service handling activities. This means that we, in order to speed up the repair handling, will supply strict rules regarding the issuing and shipment of RMA’s. These rules are supplied at the time an RMA is requested at our RMA
department. By following the procedure your RMA will be handled accordingly.
The RMA service is mainly provided to distributors, system builders and wholesalers. Most of them act in a professional way when it comes up to customer service. These professionals are aware of RMA procedures. End users of Samsung Optical Disk Drives should contact their vendor/distributor in case the drive is defective and requires repair and replacement.
More information about our repair services?
Contact rma@hanaro.eu
or call + 31 (0)493 322 330
